TERMS AND CONDITIONS - Garretts Hauling

Company: Garrett’s Hauling LLC
Business Address: Memphis, TN
Contact: gh@garrettshauling.com | 901.483.9686
USDOT Number: 3819914
MC Number: 1381892

REGULATORY COMPLIANCE NOTICE

Garrett’s Hauling LLC operates in full compliance with:

Federal Motor Carrier Safety Administration (FMCSA) regulations
Department of Transportation (DOT) requirements
Tennessee Public Utilities Commission regulations
All applicable federal, state, and local transportation laws

Important: This Agreement is subject to federal and state transportation regulations. Your rights as a customer are protected under applicable federal and state law.

DEFINITIONS AND SCOPE

These Terms and Conditions (“Agreement”) govern all moving, hauling, and storage services provided by Garrett’s Hauling LLC (“Company,” “we,” “us,” “our”) to customers (“Customer,” “you,” “your”). This Agreement constitutes the entire contract between parties and supersedes all prior agreements, representations, or understandings.

Service Classifications:

Local Moves: Within 100-mile radius, charged hourly
Long-Distance Moves: Over 100 miles, subject to federal regulations
Commercial Moves: Business relocations and equipment transport
Storage Services: Short and long-term storage solutions

1. QUOTES AND ESTIMATES

1.1 BINDING VS. NON-BINDING ESTIMATES

Non-Binding Estimates: Our standard quotes are estimates only. Final charges may vary based on actual services provided, time required, and unforeseen circumstances.

Binding Estimates: Available upon request with detailed inventory. Binding estimates require written agreement and may include additional fees.

1.2 QUOTE INCLUSIONS

Each quote includes:

Itemized price list for all anticipated charges
Estimated time and crew size
Pickup and delivery addresses
Basic protection coverage (Released Value Protection)
Standard moving equipment and supplies

1.3 QUOTE EXCLUSIONS

Unless specifically included in writing, quotes do NOT include:

Insurance coverage beyond basic Released Value Protection
Specialty item charges (pianos, safes, hot tubs, etc.)
Long carry charges (over 40 feet from truck to door)
Elevator or stair charges above ground floor
Packing services and materials
Storage fees beyond initial 30 days
Disassembly/reassembly of complex items
Appliance disconnect/reconnect services
Government fees, taxes, or permits
Cancellation/postponement waivers

1.4 ADDITIONAL CHARGES

Reasonable additional charges apply for:

Access Issues: Narrow doorways, stairs, long walks, inadequate parking
Specialty Items: Grand pianos, weight equipment, gun safes, motorcycles
Waiting Time: Customer delays, incomplete packing, access issues
Extra Services: Requested after move begins
Overnight Storage: If delivery cannot be completed same day
Fuel Surcharges: For long-distance moves when applicable

2. CUSTOMER RESPONSIBILITIES

2.1 PRE-MOVE REQUIREMENTS

2.1.1 LEGAL AUTHORITY AND OWNERSHIP

Customer warrants that:

You own all goods being moved OR have full legal authority to move them
All goods are free of liens, legal claims, or ownership disputes
You have informed all other interested parties of this Agreement
You will immediately notify Company of any ownership changes

INDEMNIFICATION: Customer agrees to fully indemnify and hold harmless Company from any damages, losses, costs, or legal fees arising from ownership disputes or lack of authority.

2.1.2 PROHIBITED ITEMS

Company will NOT move or store:

Hazardous Materials:

Explosives, ammunition, firearms
Flammable liquids, gases, chemicals
Corrosive or toxic substances
Radioactive materials
Compressed gas cylinders

High-Value Items:

Jewelry, precious metals, gemstones
Currency, securities, negotiable instruments
Important documents, deeds, wills
Irreplaceable personal items
Artwork valued over $1,000

Perishable/Living Items:

Food, plants, pets
Medicine requiring refrigeration
Items requiring climate control

Prohibited Items:

Stolen goods, contraband
Illegal substances
Pornographic materials
Items requiring special permits

DISPOSAL AUTHORITY: If prohibited items are discovered, Company may dispose of them at Customer’s expense and without liability.

2.1.3 VALUATION SELECTION

Customer must choose ONE of the following protection options:

Option 1: Released Value Protection (FREE)

Minimum coverage at $0.60 per pound per item
No additional cost
Limited protection

Option 2: Full Value Protection (ADDITIONAL FEE)

Company liable for replacement cost or repair
Deductible may apply
Premium pricing based on declared value

WAIVER REQUIREMENT: Customer must sign written waiver if declining Full Value Protection.

2.2 SCHEDULING AND DEPOSITS

2.2.1 RESERVATION REQUIREMENTS

Deposit Required: Reservation deposit due at booking to secure crew and equipment availability
Schedule Confirmation: Minimum 24-hour advance confirmation required
Contact Information: Current phone number and email required

2.2.2 CANCELLATION/POSTPONEMENT POLICY

Notice Requirements:

Tuesday-Thursday Moves: 72-hour notice required
Monday/Friday Moves: 96-hour notice required
Weekend Moves: 96-hour notice required

Deposit Refund Policy:

Proper Notice Given: Full deposit refund
Late Cancellation: If cancellation occurs without proper notice, Company may retain up to 50% of the deposit to cover administrative and scheduling costs
No-Show: Full day charge plus loss of deposit

Fees:

Rescheduling Fee: May apply if additional resources needed

2.3 MOVE DAY REQUIREMENTS

2.3.1 PACKING RESPONSIBILITIES

Self-Packing:

Customer responsible for proper packing if not using Company services
Packing must be completed before crew arrival
Additional charges apply if crew waits for packing completion
Company not liable for damage to Customer-packed items

2.3.2 ACCESS AND PARKING

Customer must arrange adequate parking at both locations
Truck Access: Vehicles require 40-foot clearance to door
Driveway Weight: Trucks exceed 26,000 pounds
Permits: Customer responsible for any required moving permits
Building Requirements: Elevator reservations, security clearances

2.3.3 INVENTORY AND DOCUMENTATION

Customer must be present during loading and delivery
Inventory list must be signed and acknowledged
Note any pre-existing damage on inventory
Provide access to all items being moved

3. PAYMENT TERMS

3.1 PAYMENT METHODS

Accepted Forms:

Cash
Certified check or money order
Credit/debit cards (4% processing fee may apply)

Not Accepted:

Personal checks (except with prior approval)
Payment apps without prior arrangement

3.2 PAYMENT SCHEDULE

Local Moves: Payment due upon completion
Long-Distance Moves: May require payment before delivery
Storage: Monthly charges due in advance
Returned Check Fee: $50

3.3 COLLECTION AND LIEN RIGHTS

Company has legal right to:

Hold goods until full payment received
Apply storage charges while goods are held
Dispose of goods after proper legal notice
Recover collection costs and legal fees from Customer

4. COMPANY LIABILITY AND LIMITATIONS

4.1 FMCSA COMPLIANCE

This Agreement complies with Federal Motor Carrier Safety Administration regulations including:

Required liability coverage minimums
Proper licensing and authority
Driver qualification standards
Vehicle safety requirements

4.2 INSURANCE COVERAGE

Company maintains:

General Liability: $750,000
Commercial Auto: As required by law
Cargo Coverage: As required by FMCSA
Workers’ Compensation: As required by state law

4.3 LIABILITY LIMITATIONS

4.3.1 DAMAGE TO GOODS

Released Value Protection:

Limited to $0.60 per pound per item
Applies unless Full Value Protection purchased
No liability for Customer-packed items

Full Value Protection (If Purchased):

Company liable for repair, replacement, or cash settlement
Subject to policy terms and deductibles
Excludes items specifically excluded by federal regulations

4.3.2 PROPERTY DAMAGE

Liability limited to making good damaged area only
Maximum liability: $750,000 General Liability coverage
No liability if damage results from following Customer instructions against Company advice

4.3.3 EXCLUSIONS OF LIABILITY

Company liability does not extend to:

Items with Inherent Manufacturing Defects:

Particle board furniture with inherent structural weaknesses
Items with pre-existing mechanical or structural defects
Items subject to normal wear and deterioration

Improperly Prepared Items:

Customer-packed items damaged due to improper packing
Items not properly prepared for transport
Self-disassembled furniture improperly taken apart

Items Excluded by Federal Regulations (FMCSA § 375):

Items of extraordinary value not properly declared
Perishable goods and living things
Hazardous materials and prohibited items

Circumstances Beyond Company Control:

Acts of God, natural disasters, severe weather
Government actions, road closures, quarantine orders
Labor disputes affecting transportation
Force majeure events as defined by law

Electronic Equipment Limitations:

Company shall not be liable for internal electronic malfunctions unless there is visible external damage indicating mishandling during transit
Under Full Value Protection, Company will investigate electronic equipment claims but maintains right to require expert evaluation to determine cause of malfunction
Software, data, or settings not backed up by Customer
Normal electronic component failure during transport

4.4 CLAIMS PROCEDURES

Immediate Notification Requirements:

Delivery: Note any visible damage on delivery receipt immediately
Discovery: Report concealed damage as soon as discovered

Formal Claims Process:

Written Notice: Detailed written claim must be filed within 9 MONTHS of delivery (as required by FMCSA regulations)
Documentation: Photos, receipts, proof of value required
Inspection: Company right to inspect damaged items before repair/replacement
Initial Report: While formal claims have 9-month deadline, we encourage reporting damage within 7 days for faster resolution

Claim Limitations:

9-MONTH DEADLINE FOR FILING CLAIMS (FMCSA requirement)
2-YEAR DEADLINE FOR LEGAL ACTION
Company right to repair before replacement

5. SERVICE STANDARDS AND LIMITATIONS

5.1 ARRIVAL WINDOWS

Estimated arrival times are approximate only
Company will notify Customer of significant delays
No liability for early or late arrival within reasonable limits

5.2 TRANSIT TIMES

Long-distance transit times are estimates only
Subject to weather, traffic, equipment, and regulatory delays
No liability for delays beyond Company control

5.3 STORAGE SERVICES

Storage-in-Transit (SIT) vs Long-Term Storage:

SIT Services: Storage-in-Transit is defined as storage up to 90 days, per FMCSA regulations (49 CFR § 375.603). SIT is covered under the same valuation option selected by Customer (Released Value or Full Value Protection)
Long-Term Storage: After 90 days, shipments are considered long-term storage. Customer is responsible for purchasing separate insurance coverage for long-term storage

Storage Terms:

Month-to-month basis after initial period
Climate-controlled facilities available
Access by appointment only
SIT Liability: Company maintains cargo liability during Storage-in-Transit as required by FMCSA
Extended Storage: Customer insurance required for long-term storage beyond SIT periods

Storage Fees:

Due in advance monthly
Late fees apply after 10-day grace period
Lien rights apply to stored goods

6. DISPUTE RESOLUTION

6.1 ARBITRATION REQUIREMENT

Mandatory Arbitration:

All disputes subject to binding arbitration under the Federal Arbitration Act and FMCSA regulations
Arbitration shall be administered by the American Arbitration Association (AAA) or similar neutral body mutually agreed upon by both parties
Arbitrator shall be selected from an independent panel according to the rules of the administering body
Location: Arbitration will be conducted remotely or at a mutually agreed-upon location, with Memphis, Tennessee as default location

Exceptions:

Small claims court matters under jurisdictional limits
Emergency injunctive relief

6.2 LEGAL PROVISIONS

Governing Law: Tennessee state law applies Venue: Except where binding arbitration is required, venue for all legal proceedings shall be Tennessee state courts Attorney Fees: Both parties entitled to recover reasonable attorney fees if they prevail in any dispute Jury Waiver: Both parties waive right to jury trial Class Action Waiver: No class action lawsuits permitted to the fullest extent permitted by law

7. REGULATORY COMPLIANCE AND CONSUMER RIGHTS

7.1 FMCSA CONSUMER PROTECTION

Customers have rights under federal law including:

Right to receive written estimate
Right to be present during weighing (long-distance moves)
Right to receive itemized bill
Protection against hostage freight situations
Right to receive FMCSA “Your Rights and Responsibilities When You Move” brochure (required for interstate moves)

Required Documentation: Company will provide all federally mandated consumer protection materials at time of estimate for interstate moves.

7.2 STATE REGULATORY COMPLIANCE

Company complies with all Tennessee moving company regulations including:

Proper licensing and bonding
Insurance requirements
Consumer protection laws
Advertising standards

7.3 COMPLAINT PROCEDURES

Internal Complaints:

Contact Company management immediately
Written complaint within 30 days
Company will respond within 10 business days

SMS Compliance Notice: SMS consent is not shared with third parties or affiliates, in compliance with carrier and federal regulations.

Arbitration Program: Information on Company’s arbitration program will be provided upon request in compliance with FMCSA requirements.

Regulatory Complaints:

Federal Issues: FMCSA at 1-888-DOT-SAFT
State Issues: Tennessee Public Utilities Commission
Consumer Protection: Tennessee Attorney General

8. ADDITIONAL PROVISIONS

8.1 FORCE MAJEURE

Company not liable for delays or failures due to:

Acts of God, natural disasters
Government actions, regulations, quarantine orders
Labor disputes, strikes
Government-declared public health emergencies
War, terrorism, civil unrest

Note: Equipment maintenance and normal operational issues are Company responsibility and not covered under Force Majeure.

8.2 SEVERABILITY

If any provision is deemed invalid, remainder of Agreement remains enforceable.

8.3 MODIFICATIONS

Agreement may only be modified in writing signed by authorized Company representative.

8.4 ASSIGNMENT

Customer may not assign this Agreement without Company written consent.

8.5 ENTIRE AGREEMENT

This Agreement constitutes entire understanding between parties and supersedes all prior agreements.

9. ACKNOWLEDGMENT AND ACCEPTANCE

By scheduling services or signing any Company document, Customer acknowledges:

Reading and understanding this entire Agreement
Agreeing to all terms and conditions
Understanding liability limitations and exclusions
Receiving copy of this Agreement
Having opportunity to ask questions about terms

Customer Signature Required for:

Valuation selection/waiver – Customer acknowledges selection of valuation coverage (Released Value or Full Value Protection) by initialing the chosen option
Inventory acceptance
Final delivery acknowledgment
Any liability releases

EFFECTIVE DATE: September 15, 2025

FOR QUESTIONS OR COMPLAINTS: Garrett’s Hauling LLC
Memphis, TN
Email: gh@garrettshauling.com
Phone: 901.483.9686

REGULATORY AGENCIES:

FMCSA: 1-888-DOT-SAFT (1-888-368-7238)
TN Public Utilities Commission: (800) 342-8359

This Agreement is subject to applicable federal and state regulations. Customer rights may be protected under various consumer protection laws.